EMOTIONAL INTELLIGENCE
References: Mark Murphy, author of Hiring For Attitude, and founder of Leadership IQ.
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EMOTIONAL INTELLIGENCE
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Question 1 of 20
1. Question

- I am able to control my behavior, emotions, and thoughts in the pursuit of long-term goals.
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Question 2 of 20
2. Question
2. I avoid handling criticism with denial, blame, excuses or anxiety.
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Question 3 of 20
3. Question
3. I am aware of what make me angry, happy, bores me, and what it is of my interests.
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Question 4 of 20
4. Question
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Question 5 of 20
5. Question
5. I admit my personal faults and consider them as part of my personal growth.
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Question 6 of 20
6. Question
6. I do not use excuses to justify my actions.
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Question 7 of 20
7. Question
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Question 8 of 20
8. Question
8. I commonly apologies for any misunderstanding and allows for further discussion on the matter.
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Question 9 of 20
9. Question
9. I continuously work on developing the ability to separate from emotions so I can remain open and able to listen to what is really being said.
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Question 10 of 20
10. Question

10. People see me as a great listener that separates facts from interpretations.

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Question 11 of 20
11. Question
11. I have a facility to translate complex matters into easy to explain messages.
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Question 12 of 20
12. Question
12. I often offer a simple, honest apology that lets me quickly get back on track instead of looking for excuses.
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Question 13 of 20
13. Question

13. I empathize with the people around me.
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Question 14 of 20
14. Question
14. I empathize with employees, creating a good work environment and increasing employees’ performance.
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Question 15 of 20
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15. I withhold judgment and open to the other person to understand his/her views.
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Question 16 of 20
16. Question
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Question 17 of 20
17. Question
17. I strive to consider things from others’ points of view.
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Question 18 of 20
18. Question
18. I listen and offer to help.
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Question 19 of 20
19. Question
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Question 20 of 20
20. Question
20. I maintain calm when an angry customer is berating for something I have no control over.
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