EFFECTIVE COMMUNICATION

I approach others with an open mind and show respect for their point of view.

Disagree 1 2 3 4 5 Agree

2. I ask clarifying questions to ensure understanding of the right message.

Disagree 1 2 3 4 5 Agree

3. I strive to be concise in my writing with a conversational style.

Disagree 1 2 3 4 5 Agree

4. I always make sure I am in a calm state of mind before trying to convey an important message.

Disagree 1 2 3 4 5 Agree

5. I seek to make others feel comfortable with the way I communicate.

Disagree 1 2 3 4 5 Agree

6. I feel confident conveying and receiving messages in person.

Disagree 1 2 3 4 5 Agree

7. I consider facts and opinions before delivering my message.

Disagree 1 2 3 4 5 Agree

8. I listen to what others have to say to understand their thinking.

Disagree 1 2 3 4 5 Agree

9. I do my best to know with whom I will be meeting and the topic of the conversation beforehand.

Disagree 1 2 3 4 5 Agree

10. I state clearly my needs before starting an difficult conversation.

Disagree 1 2 3 4 5 Agree

11. I am cognizant of the importance of using the appropriate communication style, which depends on the audience and the message I want to transmit.

Disagree 1 2 3 4 5 Agree

12. I am mindful of the message I am sending with my posture and tone of voice.

Never 1 2 3 4 5 Always

13. I do not attend to anticipate others’ answers and responses before the other person finishes his/her thoughts.

Disagree 1 2 3 4 5 Agree

14. Before using social media, I consider my audience, the relevance of the message, and how debatable it can be.

Disagree 1 2 3 4 5 Agree

15. I am aware of the limited confidentiality, professionalism to observe, and cultural differences that I should have when writing an email.

Disagree 1 2 3 4 5 Agree

16. I aim to convey messages with only a few words.

Never 1 2 3 4 5 Always

17. Nonverbal communication consists of ___________.

Eyes contact
Body language
Hand gestures
Tone of voice
All of the above

18. I frequently use paraphrasing to ensure understanding.

Disagree 1 2 3 4 5 Agree

19. I look at the other person’s eyes during a conversation, showing interest and attention.

Never 1 2 3 4 5 Always

20. I consider the particulars of a situation before approaching others.

Disagree 1 2 3 4 5 Agree

21. I practice Active Listening; paying close attention to what the other person is saying, asking clarifying questions, and rephrasing to ensure understanding.

Disagree 1 2 3 4 5 Agree

22. I am aware of my nonverbal communication; I stand with arms open and use a friendly tone to seem approachable.

Disagree 1 2 3 4 5 Agree

23. I maintain eye contact, demonstrating respect and interest in the conversation.

Never 1 2 3 4 5 Always

24. I think about what I want to convey and the best words to use.

Never 1 2 3 4 5 Always

25. I personalize my communications with a friendly tone of voice, a personal question(s), or just with a simple smile.

Never 1 2 3 4 5 Always

26. I aim for the best form of communication, oral or in writing, after considering the message, the audience, and the circumstance.

Never 1 2 3 4 5 Always

27. I am open to listen and to respect other people’s points of view, even when I disagree.

Never 1 2 3 4 5 Always

28. I believe in what I say, without sounding arrogant or aggressive.

Never 1 2 3 4 5 Always

29. I show respect for other’s ideas by using their name, making eye contact, and actively listening.

Never 1 2 3 4 5 Always

30. I encourage others to provide their feedback about my ideas and receive their comments with an open mind.

Disagree 1 2 3 4 5 Agree

EFFECTIVE COMMUNICATION

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